Monterrey - Post Report Question and Answers
Is high-speed home Internet access available? How long does it typically take to install it after arrival?
Yes, high-speed internet is widely available in Monterrey, especially in areas where most expatriates live. Fiber-optic and cable options offer fast, reliable service suitable for remote work, streaming, and video conferencing. However, some apartment buildings have exclusive agreements with a specific provider—particularly for fiber—which can limit your options. In some cases, the building’s infrastructure may be maxed out, meaning all available fiber ports are already in use, and service may not be available at all until an upgrade occurs. Installation can take one to two weeks, depending on availability and provider responsiveness. This step is often the most frustrating part of the process. Technicians usually call before arriving, and if you don’t answer, don’t speak Spanish, or are using a U.S. phone number, they may mark the appointment as completed and move on. This leads to delays and rescheduling. Having a local number is strongly recommended. Once internet is installed, it is generally fast and consistent. Satellite services like Starlink are technically available but are currently oversubscribed in the Monterrey area, with new customers often placed on a waitlist. - Mar 2025
Yes, a bit slower than the US. - Feb 2021
Yes. Takes about three weeks. - Sep 2018
Yes but it is limited to certain portions of the city. The service area of Axtel, the only fiber optic option is expanding. Other providers are TelMex and CableVision. - Aug 2015
Yes. Axtel is what I went with, they were about US$80 a month, and it's fiber optic. - Mar 2014
Yes. I pay about USD 50/month. - Oct 2012
Yes, but it's not as fast as it claims to be. The DSL is ridiculously slow - it's best to go with Cablevision instead. - Oct 2010
High-speed is available and costs around $50 a month. We haven't had any issues with the cable going out, except during the hurricane. We have the MagicJack for our US number, and it has worked almost perfectly with our internet service. - Jul 2010
High speed internet is available from Intercable and from TelMex. TelMex DSL service is approx US$35 a month for 1 Mb down, 128k up. That's enough to run VOIP most of the time. Latency time is good and the bandwidth hasn't been oversold. If you want faster DSL, TelMex sells a top-of-the-line package for about US$100 a month that has unlimited local and national calls, voice mail, and all the features. With that package high speed internet is included, and the speed is doubled. We make a lot of local calls, and this was actually a cheaper option for us. - Jan 2008
Its available but not as fast as the U.S. - Jan 2008
